The Tek Shop
A walk-in computer repair shop in Prescott
Bring a computer to the counter, hear a flat price before you hand it over, and pick it up cleaner than you dropped it off. In-home visits and remote sessions carry on exactly as they always have.
- Where 3741 Karicio Ln, Ste #2, Prescott, AZ 86303
- Hours Monday–Friday, 8am–5pm Closed all federal holidays and Black Friday.
- Phone (928) 583-4454 The same number we have always answered.
The Tek Shop is for homes and households. Business and commercial computers go to our sister brand, Sentry CTO, on (928) 350-8069.
Finding us
Look for this door
We are at 3741 Karicio Ln, Ste #2, Prescott, AZ 86303. This is the entrance: the logo is on the glass, and the hours are right there with it.
The Sentry CTO badge on the glass throws some people, so to be clear: the same building houses our business-IT brand. Walk in with a home computer and you are in exactly the right place.
Included with every check-in
Your computer comes back cleaner than you left it
Whatever the repair is and whatever tier it lands in, a computer checked in at the Tek Shop gets four things at no extra charge.
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Dust blown out of the inside of the machine
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The outside wiped down and cleaned
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A malware scan
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System health recommendations, written down for you
That is the concierge half of Home Tech Concierge, delivered as a service rather than a slogan. You get the machine back working, clean inside and out, scanned, and with a short written note about what we would keep an eye on next.
Tek Counter work is the one exception. Those jobs are finished while you wait and never get checked in, so there is no bench pass to give them.
Know the number first
Four flat prices for shop labor
The tier is set by what the job needs, not by how long it takes. A stubborn Tek Core repair that stretches into a second day still bills at Tek Core. That is what a flat rate is for.
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Tek Counter
$40
Under 15 minutes, while you wait, nothing to check in.
While you wait
- Password resets
- Simple software installs
- Cable and port problems
- Quick scans
- Basic driver or connection fixes
- Minor cleanups
- Quick email fixes, when they come right while you wait
- A secure wipe before a computer is donated, handed down or recycled
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Tek Standard
$160
The everyday tune-up and setup work.
Concierge check-in included
- System tune-up and optimization
- Boot and startup repairs
- Software install, up to 2 titles
- Accessible hardware installs like RAM, or an SSD fitted and formatted, parts extra
- Straightforward software conflicts or performance problems
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Tek Core
$240
Malware, operating system repair and the common hardware jobs.
Concierge check-in included
- Virus and malware removal
- Operating system repair
- Common hardware labor: power supply, fans, laptop battery, or a drive swapped with your operating system and files cloned across
- Logical data recovery
- Laptop screen replacement labor
- Several software problems at once
- New computer setup with data migration, done in the shop
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Tek Advanced
$320
Board-level work, liquid damage and full rebuilds.
Concierge check-in included
- Clean operating system reinstall with a complete data transfer
- Liquid damage assessment, professional cleaning and a repair attempt
- Motherboard and board-level diagnosis or replacement
- Full system rebuilds and multi-component overhauls
- High-end and gaming systems, and unusually stubborn multi-issue cases
Parts are billed on top of the labor price. We order and supply them, and you see the number before we order anything. We buy the parts and resell them, so the price we quote you includes our markup on the part.
No diagnostic fee and no bench fee, at the shop or at your home. Working out what is wrong is part of the job.
Dropping a computer off in Prescott, step by step
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Call first, or bring it in
Describe what is happening in your own words, or just walk it up to the counter during business hours. You will not need an appointment.
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We look, at no charge
Finding out what is wrong is part of the job, so there is no diagnostic fee and no bench fee. The answer never arrives with its own invoice.
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You hear the price, then you decide
We tell you which of the four tiers the work lands in and which parts it needs, if any. Nothing is ordered and no work begins until you say go.
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You pick it up
We call when it is ready. If anything along the way would change the price, you hear about it before it happens.
How long it takes
- Counter
- Under 15 minutes, while you wait
- Repairs
- 1 to 2 days
- Parts
- Under a week when a part has to be ordered
Where hands-on work happens
In the shop, or at your home
The same technicians do both, and neither one is the budget version of the other. They are two ways to buy the same work: by the hour where you are, or at a fixed price at the bench.
At your home
$160/hour
1-hour minimum, unchanged
We come to you across Prescott, Prescott Valley, Chino Valley and Dewey-Humboldt, the Quad Cities of northern Arizona, with no trip fee and no diagnostic fee. This is the one to pick when the problem lives in the house rather than in a single machine, like WiFi that only drops in the back bedroom, or a printer nobody can reach.
At the Tek Shop
From $40
Flat rate, priced by the job
You hand us the machine and hear the number before you leave. This is the one to pick when the work sits inside one computer and you would rather know the total up front, like a clean reinstall, or a drive swap with your files moved across.
New hardware
Computers, ordered to suit the person using them
We order computers to suit the person who will use them, rather than stocking whatever shipped in volume. You tell us what the machine is for and what you want to spend, we tell you what it actually needs, and we order it.
When it arrives, setup and data migration happen at the shop as Tek Core labor, $240, and you collect a computer with your files and your programs already on it. Hardware is quoted before anything is ordered, same as parts.
There is no shelf of boxes to browse. A few stocked systems are likely once we have been open a while, and this page will say so when that day comes.
Learning, not just fixing
Training at the Tek Shop
Free group sessions at the shop. Short, practical sessions on the things people actually ask us about, like spotting a scam email or getting photos off a phone. We will post dates here once they are scheduled.
One-on-one training runs at our standard hourly rate with a 30-minute minimum. At the shop that works out to $80 for the first half hour. We can also run a session over a screen share, on your own computer at your own desk, for the same price. In your home, training is an ordinary visit: $160 an hour with the usual 1-hour minimum.
Members
What a OneStop membership does to these prices
| Shop labor | No membership | Standard | Plus | Ultimate |
|---|---|---|---|---|
| Tek Counter | $40 | $36 | $32 | Included |
| Tek Standard | $160 | $144 | $128 | Included |
| Tek Core | $240 | $216 | $192 | Included |
| Tek Advanced | $320 | $288 | $256 | Included |
Parts are billed on top at every level, membership or not.
Where Ultimate stops
With a OneStop Ultimate membership, in-shop labor on the enrolled device is included at Tek Counter, Tek Standard, Tek Core and Tek Advanced.
Parts, liquid damage, screens, board-level work, physical data recovery and new-computer setup are not included unless we have written that they are.
- Parts
- Liquid damage
- Screens
- Board-level work
- Physical data recovery
- New-computer setup
Ultimate is $65 a month per computer, and already covers unlimited remote and phone support with 24/7 security monitoring. In-shop labor on the enrolled device is on that list too. Compare the OneStop levels.
Questions about the Tek Shop
What do I do with the old computer?
Leave it with us. Recycling it costs nothing, and we hand it to a local recycler rather than a skip. If you want the drive wiped first, that is Tek Counter, $40, and you get a verified wipe rather than a promise. When a drive is too far gone to wipe and verify, we destroy it instead.
How long will my repair take?
Counter work is under 15 minutes, while you wait. A repair that needs no ordered parts is usually ready in 1 to 2 days. Under a week when a part has to be ordered. We call you when it is ready, and we call you sooner if anything would change the price.
Do I need an appointment?
No. Bring it in any time during business hours: Monday–Friday, 8am–5pm. Calling first is useful though, because we can usually tell you on the phone whether it is a quick counter fix or a job that needs to stay with us, and whether a part is likely.
What does it cost?
Shop labor is one of four flat prices: Tek Counter at $40, Tek Standard at $160, Tek Core at $240 and Tek Advanced at $320. The tier is set by what the job needs, not by how long it takes, so a repair that fights us does not cost you more. Parts are billed on top of the labor price. We order and supply them, and you see the number before we order anything.
Do you charge to look at it?
No. There is no diagnostic fee and no bench fee, at the shop or at your home, and there is no trip fee on in-home visits. Working out what is wrong is part of the job, so the answer never arrives with its own invoice.
What if it is not worth fixing?
We tell you early, while the money is still yours to spend elsewhere. Then we can talk about what to replace it with and what it would take to move your files across. We order computers to suit the person who will use them, rather than stocking whatever shipped in volume.
Do you keep my data?
Your data goes back on your machine. When a repair means moving it, like a drive replacement or a clean reinstall, the transfer is part of the job and you get the computer back with your files on it. We do not keep your passwords, and nothing is erased until you have told us to go ahead.
Can you come to me instead?
Yes, and nothing about that has changed. In-home visits are $160 an hour with a 1-hour minimum across Prescott, Prescott Valley, Chino Valley and Dewey-Humboldt. Some problems belong at a house, like WiFi that only drops in one room. Others belong on a bench. And plenty need neither: when the trouble is in software rather than hardware, we can usually sort it over a screen-share the same day, at the same hourly rate with a 30-minute minimum, so $80. Describe it on the phone and we will say which.
Do you work on Macs?
Yes. Macs and Windows PCs both, at the same four flat prices. Laptop screen replacement is Tek Core on either platform, and board-level work is Tek Advanced.
Bring it in
Know the price before you leave it with us
Call and describe it, or walk it up to the counter. Either way you hear which of the four prices it lands in before any work starts.
Call TekStop at (928) 583-4454 Monday–Friday, 8am–5pm. Closed all federal holidays and Black Friday.
After hours, you'll get an emergency option. Emergency work is billed at $320/hour.