Computer repair in Prescott

Our rate is $160/hour with a 1-hour minimum for on-site work; there's never a trip fee or a diagnostic fee. A typical visit runs 1–2 hours plus the cost of any parts, and remote sessions are billed at the same hourly rate with a half-hour minimum. After-hours emergency help is available at $320/hour. Shop repairs aren't billed by the hour at all: labor at the Tek Shop is a flat price set by what the job needs.

There is no separate diagnostic fee and no bench fee. Computer diagnostics happen in front of you as part of the visit, on the same $160/hour clock as the repair, and our rule is that you have a plain-English action plan within the first half hour. If the honest answer is that the machine is not worth fixing, you hear that then rather than after two hours of billing. The same rule holds at the Tek Shop: finding out what's wrong costs nothing, and the flat price you agree to is for the work itself.

Most computer repairs need no parts at all, and those finish in a single visit, usually 1–2 hours; it's rare for us to have to come back. If something does have to be ordered, typically a storage drive or memory, most clients are back up and running in 2–3 days.

Often, yes. About 75% of the issues we see are solved in the first session, and many of those are remote sessions handled the same day. Genuine hardware failures need hands-on work: either a visit to you, with no trip fee, or a drop-off at the Tek Shop.

Yes, in your home, with no half-day drive to Phoenix required. Mac repair, tune-ups, virus removal, Time Machine backups and new-Mac setup are all covered. Hardware repair on iPhones and iPads is not, though we're glad to help with their setup and support.

You pay the hourly rate for the diagnosis time, and you'll know early in the visit exactly what we found and what we recommend. If the machine isn't worth saving, we help you pick a replacement, and our new computer setup service handles the whole switch.

Usually not. Even when a computer is well and truly dead, the drive inside frequently still reads, and getting your files off it is basic data recovery we handle routinely. The sooner you stop trying to revive it yourself, the better the odds.

Our rule is simple: at 5+ years old, or when a repair would cost more than about 30% of replacing the machine, we recommend replacement, and we tell you before the repair, not after. Our guide on when to replace your computer walks through the math.

Yes. Laptop repair is most of what we do, at your kitchen table or at the Tek Shop. Cracked, dim and flickering screens, drives, memory, overheating and won't-power-on faults are all routine, and we tell you plainly whether a part is worth ordering, because on an older laptop the repair-or-replace math deserves a hard look first. Drives and memory are the parts we replace most often.

Usually not, and we won't bill it like a computer repair. The causes we find most, in order: the machine is old enough to replace, the internet connection is the real problem, or bloatware and bad browser extensions have piled up. That usually points at a computer tune-up, often an $80–$160 remote session, rather than a hardware repair.

We don't do hardware repair on consoles, phones or tablets. We're glad to help with the software side of them, from account problems to getting the thing onto your WiFi and working.

Yes. We shop for, deliver, install and set up computers as part of the job, so a repair that turns into a replacement doesn't turn you into a laptop researcher overnight. Setup on a machine bought through us is a fixed $400, one service call end to end.