VoIP is a current, robust technology that is changing the way people do business. Jobs that used to be in-house positions are suddenly available for work-from-home employees with the help of VoIP technology. Business costs are going down, productivity is going up, and businesses are discovering the freedom VoIP brings to them.
How VoIP Works
VoIP stands for Voice over Internet Protocol. Here’s how it works:
With a traditional landline phone, you are making your call over a pair of copper wires. When you lift the receiver, the phone company sends a dial tone to your handset. Then you push some buttons, and the phone company’s computers search for the number you dialed. Once the phone company discovers which server controls that phone number, it connects the call. If the receiving phone is a landline, it always rings at the same location. That’s because moving a landline phone is difficult, time-consuming, and involves setting an appointment with your telephone service provider.
With VoIP, you pick up the handset and get a dial tone from your VoIP provider, which can be local or on the other side of the country. But rather than using telephone lines, it uses your Internet connection to provide service. From the customer’s point of view, the call will feel no different. They will dial the same number, and as far as they know, it works the way it always worked. The phone that rings might be at the office, or it could even be in another state. The phone doesn’t need a geographic location, unlike cellular phones, which can receive interference or have dead spots. VoIP phones only need a stable Internet connection, just like your computer uses.
Auto Attendant
That is unless you decide that an automated attendant is right for your business. Commonly called a “digital attendant,” this is the menu system large corporations commonly use. “Press 1 for billing. Press 2 for service.” Small businesses often use an automated attendant to answer commonly asked questions such as their business hours, COVID-19 procedures, and more. Imagine how much time your front office personnel could save if a computer could answer the most common questions.
Keep your phone number. Setup office phones anywhere you can plug them into an Internet connection. Learn more about our VoIP Telephone System and call to set up your free consultation.